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FAQ
Q1: DO I NEED A PRESCRIPTION?
Q2: IS DRUGWORLDCANADA.COM A CANADIAN PHARMACY?
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Q3: ARE THERE OTHER HIDDEN
FEES?
Q4: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
Q5: WHY DOES CANADA HAVE GENERIC VERSION OF MEDICATION AND THE UNITED
STATES DOES NOT?
Q6: ARE GENERIC DRUGS SAFE?
Q7: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
Q8: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
Q9: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR MEDICATIONS
COME FROM OTHER COUNTRIES?
Q10: HOW LONG IS DELIVERY TIME?
Q11: WHY ARE MEDICATIONS CHEAP IN CANADA?
Q12: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
Q13: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN ORDER?
Q14: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE
SAME MANUFACTURERS AS IN THE UNITED STATES?
Q15: IS THIS LEGAL?
Q16: DO YOU DEAL WITH INSURANCE COMPANIES?
Q17: HOW CAN I PAY FOR MY ORDER?
Q18: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE
FILLED?
ANSWERS
Q1: DO I NEED A PRESCRIPTION?
A: Yes. Like your local pharmacy, DrugWorldCanada.com requires a valid
prescription written by a licensed physician, in order for us to dispense your
prescription medications. When ordering from us please fax us a copy of your
medical practitioner's prescription to our toll free fax 1-866-486-7979. All
prescription medications are clearly marked by  .
Over-the-counter products do not require a prescription and are indicated by  .
>>Back to Questions
Q2: IS DRUGWORLDCANADA.COM A CANADIAN PHARMACY?
A: We are a Canadian company that works with licensed pharmacies. Our services
give you access to licensed pharmacies around the world offering you the
discount prices for your prescription and non-prescription needs, by
eliminating the risks of fraudulent transactions from occurring.
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Q3: ARE THERE OTHER HIDDEN FEES?
A: There are no hidden charges or membership fees. The only cost you pay is the
price of your medication(s), as seen on the website.
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Q4: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
A: Apotex Inc., Novopharm Limited, Cobalt Pharmaceuticals Inc. and Rhoxalpharma
are some of the manufactures of generic drugs. Click here
to learn more information on generic manufactures.
>>Back to Questions
Q5: WHY DOES CANADA HAVE GENERIC VERSION OF MEDICATION AND THE
UNITED STATES DOES NOT?
A: Due to differences in patent laws, Canada produces generic versions of brand
name drugs at a quicker rate than the United States. Manufacturing of generic
medication is encouraged by the government in Canada in order to provide
Canadians with the cheapest medication possible.
>>Back to Questions
Q6: ARE GENERIC DRUGS SAFE?
A: Yes! Generic drugs are just as safe and effective as brand name products
are. Generic drugs available in Canada go through the same regulatory and
approval process brand name and generic drugs in the United States do.
>>Back to Questions
Q7: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
A: Brand and generic drugs are chemically and therapeutically the same. They
have the same chemical ingredients and work in the same way as brand name
drugs. Generic drugs are low-cost versions of brand name drugs that are
produced by several manufactures once the patents expire on brand name
versions. The biggest difference between generic and brand drugs is the price.
>>Back to Questions
Q8: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
A: Because we work in conjunction with licensed pharmacies to protect the
safety of you and other parties involved once a prescription and
non-prescription products have been dispensed it cannot be retuned for any
reason.
Under the pharmaceutical law prescription drugs are not returnable. All sales
are final. The B.C. College of Pharmacists states that once a medication has
left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33.
subsection 1) So before ordering (completing your order) please consult with
your physician regarding your medication.
>>Back to Questions
Q9: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR
MEDICATIONS COME FROM OTHER COUNTRIES?
A: We dispense medications/products from licensed pharmacies that meet the highest
standards of safety and service. Our network ensures that you receive reliable,
safe, and affordable supply for your medications. Internationally, manufacturers
may have different names for the same medications that are dispensed in the US due
to trade laws. However, the active chemical ingredients and therapeutic actions of
the medications are exactly the same. The only real difference is that the packaging
may be slightly changed due to the various trade names.
>>Back to Questions
Q10: HOW LONG IS DELIVERY TIME?
A: For all orders the delivery time is 16 to 20 business days.
>>Back to Questions
Q11: WHY ARE MEDICATIONS CHEAP IN CANADA?
A: The Canadian government regulates the cost of prescription drugs, keeping
prices low. The Canadian government also allows generic drug companies to
manufacture generic equivalents a lot sooner than in the US. The Canadian
Dollar is weak in comparison to the UK Pound, the Euro and the US Dollar.
>>Back to Questions
Q12: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
A: Our guidelines only allow for a three month supply to be dispensed for
personal use at one time. Exceptions to this 3 month guideline are made when
package size(s) dictate that you receive a different amount of supply. This is
to ensure that your medication is dispensed safely in accordance with original
manufacturer package size(s).
>>Back to Questions
Q13: WHAT IS THE MAXIMUM AMOUNT OF MEDICATION THAT I CAN
ORDER?
A: According to the FDA you are allowed to order three (3) months worth of
personal prescription medication. You are free to order the maximum quantity
provided on our website for all Over the Counter medication.
>>Back to Questions
Q14: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM
THE SAME MANUFACTURERS AS IN THE UNITED STATES?
A: : Canada has exceptionally high standards, a rigorous approval system and
very strict requirements for the manufacturing and sale of brand and generic
medications. Many of the drugs sold in Canada are the same as those sold in the
United States; manufacturers may use a different name for the exact same drug.
In some cases the drug may even look different but it is the same drug with the
same active ingredient.
>>Back to Questions
Q15: IS THIS LEGAL?
A: According to the FDA residents of United States are allowed to import three
months of personal prescription medication. Occasionally the FDA intercepts
packages, due to the stress and harassment they experience from some drug
companies.
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Q16: DO YOU DEAL WITH INSURANCE COMPANIES?
A: Unfortunately no. Since we are located in Canada we cannot accept foreign
insurance. We do provide a detailed invoice in the package which may be
acceptable by your insurance company.
>>Back to Questions
Q17: HOW CAN I PAY FOR MY ORDER?
A: DrugWorldCanada.com accepts Visa and MasterCard. We also accept certified
checks and money orders, however, these must clear your bank before the
medication will be shipped, thus delaying the arrival of your order. We do not
accept other credit cards or any other form of payment.
>>Back to Questions
Q18: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN
HAVE FILLED?
A: DrugWorldCanada.com legally cannot ship narcotics or controlled drugs and
benzodiazepine medications across the border. We will not fill any habituating
prescriptions.
>>Back to Questions
The following are links to learn more about generic drug and manufactures.
http://www.fda.gov/cder/consumerinfo/generic_FactsAbout_text.htm
http://my.webmd.com/content/article/61/67575.htm
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